Operations Support Associate

 

Operations Support Associate 

 Phoenix,  Arizona

BlueGrace Logistics

$19.24/hr  

On-site. 

Full-time. 

Associate

About the job

Job Summary

The role is responsible for assisting assigned Carrier Sales Representatives with their day-to-day operations, specifically on specialized high-risk commodities.

This is an on-site position with a schedule of Monday through Friday, 7 am to 4 pm. Hourly rate is $19.24/hr.

What does a typical day look like?

 Organizing and tracking booked loads for carrier reps 

 Providing timely updates on critical shipments 

 Communicating late deliveries and issue resolution when necessary 

 Issuing EFS checks and other customer service-related items 

 Posting loads to web services and internal platforms when needed 

 Negotiating rates and booking loads if necessary 

 Calling carrier partners to help track down POD’s, invoices, and other supporting documents. 

 Updating files in Highway when needed 

What are we seeking?

 College degree preferred, but not required. 

 Logistics experience preferred but not required. 

 Exposure to carrier sales process 

 Strong phone and written communication skills 

 Organized and assertive 

 Ability to identify and react to potential issues with confidence and composure. 

 Capacity to multi-task 

 6+ months experience in customer support/operations 

What’s in it for you?

 Medical, Dental, Vision, Long/Short term disability, life insurance options available 

 401k Program 

 An award-winning culture with unique perks, including Monthly Lunch & Learns, "Thank You” Lunch Provided each Friday, and Employee Resource Groups